Terms and Conditions
Puddleduck Valley only accepts bookings from persons over 18 years of age. We reserve the right, at all times - without statement of reasons - to refuse a booking. Puddleduck Valley will confirm the booking via e-mail within 24 hours. The confirmation must be checked immediately on receipt for any errors. Possible or claimed inadequacies must always be notified by email or phone within 10 days following the date of the confirmation/invoice and in any case before the start of the stay. If, within 10 days after the booking, you are not in possession of a confirmation email, you must get in touch with Puddleduck Valley by email or telephone.
It is the right of Puddleduck Valley to refuse group bookings if we feel this may be of detriment to other guests staying on the farm. Single gender groups are only permitted by telephone confirmation. It is our right to refuse entry to any group bookings not authorised via telephone or email and any monies paid will not be reimbursed. In case of query regarding groups please call us on 01409 281311 or firstname.lastname@example.org.
The prices on www.puddleduckvalley.co.uk or via www.freetobook.co.uk are not binding; Puddleduck Valley reserves the right to modify these prices. At the time of booking you will be informed of the prices applicable. The price stated on the confirmation is binding. Discounts and/or special offers can no longer be used after the confirmation/invoice has been sent by Puddleduck Valley.
4. Accommodation rental
In the rental price of every accommodation the following is included:
Rental of accommodation.
Bed and kitchen linen.
Use of and access to the Puddleduck Valley grounds (where permitted).
Vehicle access to identified car parks.
Use of water.
VAT according to the guidelines of the VAT administration.
Final clean up.
Not included are, among other things:
Washing of the dishes and cooking utensils.
Separating recycling and waste into bags and placing it in the appropriate container.
Cleaning of accommodation during your stay (including but not limited to private bathrooms for yurts). Cleaning may be arranged as an additional chargeable service. Please contact 0845 003 0835 for prices and booking.
Dogs are permitted to stay with guests for an additional fee of £25 per dog per stay (maximum 2 dogs per accommodation) in the Appleloft Suite & The Stables.
Dogs up to a maximum size of a Labrador are permitted (57cm at withers).
Dogs are not permitted in bedrooms or on furniture.
Dogs must not be left alone in accommodation at any time.
Dogs must be on a leash (extendable leashes are permitted) at all times when outdoors at Puddleduck Valley.
All dog mess must be bagged and disposed of at the disposal points in all locations including the woods and fields.
Dogs are only accepted on the understanding that they are kept under control and must not display aggressive or threatening behaviour to other guests or representatives of Puddleduck Valley.
If a guest or guest’s dog breaches these terms, the representative of Puddleduck Valley may refuse the guest to take possession of the property or terminate the guest’s stay. In this event the guest shall be deemed to have cancelled the booking and the guest shall have no claim for compensation or reimbursement.
The guest is liable for all damage caused by his/her pets. The guest should remove all traces (inside and out) from the accommodation prior to final departure.
Puddleduck Valley reserves the right to levy the following additional charges for any extra cleaning required after the Guest's occupancy:
Dog hair found on beds results in a cleaning fee of an additional £50.
Dog urine or faeces found in accommodation results in a cleaning fee of an additional £75.
Guests must inform a representative of Puddleduck Valley immediately. Failure to do so may incur penalty charges up to the value of the replacement of the carpet (£500).
If damage affects a subsequent booking, guests will be charged for the relocation of the subsequent booking to other accommodation (travel & accommodation fees) PLUS the full value of the booking affected at Puddleduck Valley.
Booking payments are made in two stages. The deposit must be paid at the time of booking. The balance of the booking amount must be in possession of Puddleduck Valley at the latest, 14 days before the start of your stay. In the event of bookings made within 14 days before the start of your stay the entire booking amount must be paid immediately.
In the case of late or incomplete payment of the amounts invoiced to you, you are in default. Puddleduck Valley will send you a reminder of the outstanding payment. If the amount, within 2 calendar days after the date of the reminder is not yet in possession of Puddleduck Valley, then we are entitled to unilaterally annul the agreement by means of an email or letter to the guest. You are responsible for all damages which Puddleduck Valley suffers or will suffer as a consequence of this, as well as all costs which Puddleduck Valley made with regard to your booking and the cancellation.
7. Alteration costs
If, after confirmation of the booking, you would like to make some alterations to the booking, Puddleduck Valley is not obliged to satisfy these requests. It is at the discretion of Puddleduck Valley whether, and to what extent, these alterations will be accepted but we will do our best to accommodate your wishes.
In the event of a cancellation more than 4 weeks before the commencement of the stay, 100% of the rental amount is refundable.
In the event of cancellation is within 4 weeks before the start of the stay 40% of the entire rental amount will be payable if Puddleduck Valley does not successfully rebook the accommodation with another customer.
In the event of cancellation is within 1 week before the start of the stay 100% of the entire rental amount will be payable if Puddleduck Valley does not successfully rebook the accommodation with another customer.
9. Arrival and departure
Procedure before arrival.
Please bring a (soft or printed) copy of your booking confirmation email.
10. Arrival and departure procedure.
On arrival at Puddleduck Valley, you need to produce your booking confirmation email. You have access to your accommodation from 4pm on the day of arrival. On the day of departure you must vacate your accommodation by 11:00am. Kindly note that the Puddleduck Valley check in time is between 4.00pm and 7.00pm. It is in your own interest not to arrive late, but should you be unavoidably delayed, please contact us on 01409281311. PLEASE DO NOT EMAIL OR TEXT. This number automatically forwards to our mobile phones if we are out and about on the land.
11. Domestic Regulations
In order to make the stay on the farm for all guests as pleasant as possible, all guests must keep to the determined rules of behaviour laid down in the Domestic Regulations. You can ask for the Domestic Regulations on arrival. Breaching the Domestic Regulations can lead to removal from the farm without a refund of the rental sum or a part of it. Puddleduck Valley reserves the right to make alterations in the set-up and opening hours of the facilities and supplies at Puddleduck Valley. We would also bring your attention to the fact that it is possible that maintenance activities may be carried out during your stay on the grounds or to the accommodation(s) without you being entitled to any compensation.
12. Force majeure
Force majeure on the side of Puddleduck Valley exists if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Puddleduck Valley, including but not limited to threat of war, staff strikes, blockades, fire, floods and other disruptions or events.
13. Guest (Tenant) Liability, Damage & Cleaning Charges
Puddleduck Valley accept no liability for:
theft, loss or damage, of whatever nature, during or as a result of a stay on one of our affiliated farms.
Falling into defect or putting out of action of technical equipment and loss or closure of utility supplies.
The tenant and those who accompany him or her, are jointly and severally responsible for all loss and/or damage to all goods, fixtures, fittings, equipment and property owned or leased by Puddleduck Valley which arises, for Puddleduck Valley and/or any third party as a direct or an indirect consequence of their stay, irrespective of whether this was caused through actions or refraining from actions by themselves or by third parties, who are at Puddleduck Valley through their making, as well as of all damage which is caused by any animal and/or matter which they have under their responsibility and you agree to a charge by Puddleduck Valley for the repair or replacement of the aforesaid damaged items including any postage where applicable.
If you leave your accommodation in an improper condition, additional (cleaning) costs may be charged.
Despite all the care of Puddleduck Valley it may occur that you have a genuine complaint. You must take up this complaint with us immediately, in order to allow us to solve the matter as soon as possible.
15. Assumption of Risks
Remember that you will be staying on a working farm with live animals and potentially dangerous farm equipment amongst other hazards such as but not limited to steep slopes, slippy surfaces, ponds and fast flowing streams. Also you must be aware that some of the equipment on site may be dangerous if misused. Whilst we take great care to keep you safe, accidents can happen and neither we nor the farm are responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to supervise any children. If you notice that any equipment looks faulty and/or unsafe you must inform a representative of Puddleduck Valley as soon as possible. We strongly recommend that you take out travel insurance against the risk of accidents and your stay being cut short.
16. Day visitors
In principle, it is permitted for you to receive visitors during your Puddleduck Valley stay. These visitors must report themselves to the owners. Visitors will be charged £20 per car.
Your contract partner is Puddleduck Valley LLP a limited partnership registered in England. These general conditions are applicable to all reservations, directly or indirectly made with Puddleduck Valley. Alterations are reserved on the contents of our publications. Obvious printing errors do not bind us.
This privacy statement sets out how Puddleduck Valley LLP complies with European Union data protection requirements. It applies to the entire web site and you can access it via our homepage by clicking on the appropriate link. We may change this privacy statement from time to time by updating this page therefore, you should continue to check this page to ensure you are happy with any changes.
Puddleduck Valley LLP are committed to respecting your privacy. We have structured our web site so that, in general, you can visit the Puddleduck Valley web site without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
For your protection, we are governed by the Data Protection Act 1998.
WHAT WE COLLECT
We may collect the following information:
• Where you can order holidays, breaks, products or other services, we will collect your name, contact details (including telephone, fax, mail and e-mail addresses) and billing information, transaction and credit card information.
• Some pages use web tagging, a data analysis technique that allows us to identify how users of the site navigate and click on the site. This information is gathered at a summary level and cannot identify an individual’s activity on their own.
WHAT DO WE DO WITH THE INFORMATION WE GATHER?
We require this information to understand your needs and provide you with a better service and in particular for the following reasons:
• Internal record keeping.
• To improve our products and services.
• Our representatives may follow up, either by e-mail, phone, fax or mail, to people who have purchased holidays or goods from our site, as part of our customer care procedures.
• To send out emails about a specific booking or in response to an enquiry using the e-mail address that you have provided during your time on the Puddleduck Valley website.
• To send promotional e-mails about new products, special offers or other information that we think you may find interesting using a valid e-mail address if you have provided one and have not opted-out of receiving email communications from Puddleduck Valley. To opt out of these promotional email communications, please email us on datause @puddleduckvalley.co.uk.
We may occasionally use third party companies to manage collation, processing and storage of your personal information and sensitive personal information on our behalf. These companies may be located outside the European Economic Area, however they are carefully selected and screened to ensure suitable protection of your security and privacy and are permitted to use the information only in accordance with our instructions.
You may change your mind about the permission you have given us to use your personal information at any time by emailing us at:
email@example.com or writing to:
Puddleduck Valley LLP
WHAT IF YOU THINK WE HAVE INCORRECT INFORMATION OR YOU WOULD LIKE A COPY OF THE INFORMATION WE HOLD ABOUT YOU?
You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10 per data subject. If you would like a copy of the information held on you please write to:
Puddleduck Valley LLP
If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will correct any information which was found to be incorrect promptly.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical and electronic security to safeguard the information we collect online.
OTHER WEB SITES
Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.